Shipping Policies

Shipping Policy

Last updated: August 14, 2026

Thank you for shopping with Alternative Wellness. We work with trusted third-party suppliers and fulfillment partners to ship products directly to our customers.

Order Processing

Orders are typically processed within 1–5 business days after your order has been placed.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

During busy periods, holidays, promotions, or product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United States: 7–20 business days
Australia: 7–20 business days
New Zealand: 7–20 business days
Other international destinations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Delivery times can vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, Alternative Wellness may offer free shipping promotions. Any applicable promotion will be displayed on our website or at checkout.

Tracking

When tracking is available, tracking information will be provided once your order has been shipped.

Please allow several business days for tracking information to update after your shipping confirmation has been sent.

Multiple Shipments

If you purchase multiple products in the same order, your items may arrive in separate packages.

This may occur because products can be fulfilled from different suppliers or fulfillment locations. You may therefore receive separate tracking numbers and packages for a single order.

Customs, Duties & Taxes

Orders may be subject to import duties, customs fees, and local taxes upon delivery, depending on the destination country and the origin of the goods. These charges are determined by your local customs authority and are the responsibility of the recipient — they are not included in the product price or shipping cost at checkout.

We are unable to predict or control these charges, as they vary by country, product type, and order value. We recommend checking with your local customs office before placing an order if you have concerns about potential import costs.

Please note that refusal to pay duties upon delivery may result in the package being returned or abandoned. In such cases, we are unable to issue a refund for the original order.

Alternative Wellness is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping information is incorrect, please contact us through our Contact Us page as soon as possible.

We will do our best to make changes before your order is shipped, but we cannot guarantee that changes will be possible once an order has entered processing.

Orders returned because of an incorrect or incomplete shipping address may require additional shipping charges to be resent.

Lost, Stolen, or Delayed Packages

If your package is delayed, please check your tracking information and contact the shipping carrier where appropriate.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If you believe your package has been lost, please contact us through our Contact Us page with your order number and tracking information so we can investigate the issue.

Alternative Wellness is not responsible for packages that are stolen after being confirmed as delivered to the shipping address provided at checkout.

Damaged Items

If your order arrives damaged, please contact us through our Contact Us page within 7 days of delivery.

Please provide your order number and clear photographs of the damaged product and packaging. We will review your request and determine the appropriate resolution.